It is important to note that we do not give refunds or accept cancellations for pre-orders. We provide an estimated time of arrival for each product and we aim for this to be as accurate as possible. At times, this ETA may be delayed for reasons outside of our control (production, weather, shipping, customs inspections, national holidays for example). We endeavour to keep you updated on arrival times. If the arrival time and the possibility of a delay to this arrival time does not suit the time frame which you require the item in, please do not purchase it. All orders are dispatched. If you purchase an available item with a pre-order item, the available item will be sent to you when we receive the pre-order item. If you would like an available item shipped earlier, we suggest you make two separate purchases or contact us to discuss.